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Privacy Policy

1. Information We Collect

We collect personal information including your name, email, shipping address, and payment details when you register, place orders, or interact with our services to deliver a seamless and personalized shopping experience.

2. How We Use Your Data

Your information is utilized to process transactions, customize recommendations, communicate promotional offers, and enhance platform performance. We never sell personal data to unauthorized third parties under any circumstances whatsoever.

3. Data Storage and Security

All personal data is stored on encrypted servers protected by enterprise-grade security. We employ 256-bit SSL encryption, advanced firewalls, and conduct regular security audits to safeguard your sensitive information from breaches.

4. Cookies and Tracking Technologies

Our platform uses cookies to improve user experience, remember preferences, and analyze traffic patterns. You can manage cookie preferences through browser settings, though disabling them may affect certain website functionalities.

5. Third-Party Data Sharing

We share data only with verified partners including payment gateways, logistics providers, and analytics platforms. These partners are contractually obligated to protect your information and use it solely for designated service purposes.

6. Your Rights and Choices

You have the right to access, modify, delete, or export your personal data at any time. You may also opt out of marketing communications by adjusting preferences in account settings or contacting our support team directly.

7. Data Retention Policy

We retain personal information only as long as necessary to fulfill stated purposes. Data from inactive accounts is automatically purged after twenty-four months, complying with all applicable legal and regulatory retention requirements.

8. Children's Privacy Protection

Our services are not intended for individuals under thirteen years of age. We do not knowingly collect information from minors. If such data is discovered, it will be promptly removed from our systems entirely.

9. International Data Transfers

Your data may be transferred and processed in jurisdictions outside your home country. We ensure all cross-border transfers comply with applicable data protection regulations and include robust safeguards to protect your information.

10. Policy Updates and Notifications

This privacy policy may be updated periodically to reflect evolving practices or regulatory changes. Material modifications will be communicated through email notifications or prominent website banners before they become effective.

Terms and Conditions

1. Acceptance of Terms

By accessing or using Shoporia Market, you acknowledge and agree to these terms and conditions. If you disagree with any provision, you must immediately discontinue use of our platform and all related services.

2. Account Registration Requirements

Users must provide accurate, current, and complete information during registration. You bear full responsibility for maintaining confidentiality of your credentials and for all activities conducted under your account without exception.

3. Product Listings and Pricing

We make every effort to display accurate product information and competitive pricing. However, occasional errors may occur, and we reserve the right to correct inaccuracies and cancel orders placed at erroneous prices.

4. Order Processing and Acceptance

All orders are subject to product availability and payment verification. We reserve full discretion to decline or cancel orders for reasons including suspected fraud, pricing discrepancies, or insufficient inventory levels.

5. Payment Terms and Security

Full payment is required at time of purchase. We accept major credit cards, debit cards, and digital wallets. All transactions are processed through PCI-DSS compliant payment gateways ensuring maximum transaction security.

6. Shipping and Delivery Terms

Estimated delivery timelines may vary based on destination, carrier availability, and external factors. We are not liable for delays caused by third-party logistics partners, customs processing, or force majeure events.

7. Intellectual Property Rights

All Shoporia Market content including branding, imagery, copy, and interface designs are protected under intellectual property laws. Unauthorized reproduction, distribution, or derivative works are strictly prohibited and legally actionable.

8. Limitation of Liability

Shoporia Market shall not be liable for indirect, incidental, or consequential damages from platform usage. Our maximum aggregate liability is limited to the purchase amount paid for the specific product or service in dispute.

9. Dispute Resolution Process

Disputes arising from these terms will be resolved through binding arbitration per applicable jurisdiction laws. Both parties commit to good-faith negotiation before initiating any formal dispute resolution or legal proceedings.

10. Modifications to Terms

We reserve the right to amend these terms at any time without prior notice. Amendments take effect upon publication. Continued platform usage after changes constitutes your acceptance of the revised terms and conditions.

Return and Refund Policy

1. Return Eligibility Criteria

Items may be returned within 15 days of delivery in original, unused condition with all tags and packaging intact. Perishable goods, digital products, and personalized items are excluded from return eligibility entirely.

2. Return Initiation Process

Contact our support team with your order number and return reason to begin the process. Upon approval, you will receive a prepaid return shipping label along with detailed packaging and dispatch instructions.

3. Refund Processing Timeline

Refunds are processed within five to seven business days after receiving and inspecting your returned item. Credits are applied to your original payment method with an email confirmation sent upon successful completion.

4. Damaged or Defective Products

Report damaged or defective items within forty-eight hours of delivery with supporting photographs. We will arrange a complimentary replacement or issue a full refund including all associated shipping costs at no charge.

5. Product Exchange Policy

Direct exchanges are available for items of equal or lesser value, subject to current inventory availability. Price differences for higher-value exchanges must be settled through your preferred payment method during processing.

6. Non-Returnable Product Categories

Gift cards, downloadable software, intimate personal care items, undergarments, and custom-manufactured products are non-returnable. We recommend carefully reviewing product details before finalizing your purchase to avoid inconvenience.

7. Partial Refund Conditions

Partial refunds may apply to items showing usage signs, missing components, or returns submitted beyond the thirty-day period. Refund amounts are determined at our discretion based on thorough item condition assessment.

8. Shipping Cost Responsibility

Original shipping fees are non-refundable unless returns result from our fulfillment errors such as incorrect or defective items shipped. Standard return shipping costs are borne by customers except in documented defect cases.

9. Order Cancellation Window

Orders may be cancelled within twelve hours of placement for a complete refund. After this cancellation window closes, processed or dispatched orders must follow the standard return and refund procedure described above.

10. Returns Support Contact

For all return and refund inquiries, contact our dedicated team at contact@shoporiamarket.info. Our specialists will guide you through the process promptly and courteously.